Requaint Support

Write to support@requaint.app. Requaint is made by one person, who reads every message.

Please include your support code. It is the 8-character code in Settings > Plan. There is no account, so the code is how we find your iPhone's record. It contains nothing about you. Never send us your Apple Account password or card details; we never need them.

Frequently asked questions

What leaves my iPhone, and who gets it?

Your notes, the people in them and your recordings are stored on your iPhone, and in your iCloud Backup if you use it. To make a card, your recording goes to ElevenLabs (speech to text), and the text, with some context such as the calendar event you are in and nearby place names, goes to Anthropic (Claude). While you record, the audio streams straight from your iPhone to ElevenLabs, so ElevenLabs sees your iPhone's IP address; the second, more careful pass of the recording and everything sent to Anthropic go through our relay on Cloudflare, which stores none of it. Apple Maps suggests nearby places if you allow Location.

Your notes are sent only after you agree on the "Where your notes go" screen. If you choose "Not now", none of your notes, recordings or people are sent; you can still browse, search and edit. How long each company keeps what it gets: Privacy Policy.

What happens when the free trial ends, or if I stop paying?

The free trial lasts 14 days or 30 notes, whichever comes first, once per iPhone. A note is one recording or one piece of typed text. No purchase and no card. After it, or when a subscription lapses or runs out of notes, Requaint goes into read mode: everything you saved stays readable, searchable, editable and exportable. Only new notes stop. Plans and prices are in Settings > Plan.

How do I export my notes?

Settings > Data, any time. The app also keeps an export in its own folder in your iCloud Drive: a copy of the app's data, written a few minutes after you change something, when you leave the app and each night, with a list of your people and a page per person. It never goes to us. To stop it, turn off iCloud Drive for Requaint in your iPhone's iCloud settings.

How do I delete everything?

On your iPhone: Settings > Data > Delete all data. It deletes every person, note, recording and photo on this iPhone. If the app exports to your iCloud Drive, that folder is kept, with the snapshot from before the deletion; delete the folder in the Files app to remove that copy too. Your notes are stored on your iPhone, so we cannot recover them for you.
On our server: Settings > Plan > Delete my data on the server. Our server keeps what billing needs and a few counts: a record for your iPhone and its purchases, the days you opened the app, which setup screen you reached and whether you saved a first note. What the delete removes and what stays: below.
Neither cancels a subscription: do that in your App Store settings (below).
If iCloud Backup is on, Apple's backup also holds a copy of the app's data, under your Apple Account (Privacy Policy).

Who is Requaint for?

For adults 18 and over. iPhone only. English only. Sold in the United States.

How do refunds work?

Apple handles every payment and refund. Ask for a refund at https://reportaproblem.apple.com; we cannot issue refunds ourselves. After a refund, the refunded plan or top-up stops.

More questions

My free trial is gone after I reinstalled the app, or on my new iPhone

The free trial (14 days or 30 notes) is once per iPhone. Reinstalling the app on the same iPhone does not start a new one.
A new iPhone starts its own trial, unless you already subscribe: then use "Restore purchases" (below).
Bought your iPhone used? If the previous owner used the trial, the app says "Your free trial was already used on this iPhone." Write to us with your support code and we will reset the trial for you.

How do I use my subscription on another iPhone? (Restore purchases)

Install Requaint on the other iPhone, signed in to the same Apple Account.
Open Settings > Plan > Restore purchases.

One subscription works on up to 10 iPhones, which share its monthly notes. If the app says the subscription is in use on too many iPhones, an iPhone that has not been used for 30 days is released automatically; otherwise write to us with the support code shown.

How do I cancel my subscription?

On your iPhone: Settings > [your name] > Subscriptions > Requaint > Cancel Subscription. Or in the app: Settings > Plan > Manage subscription. Deleting the app does not cancel it. After it ends, everything you saved stays readable, searchable, editable and exportable.

What happens to unused top-up notes?

They never expire. They are used after your monthly notes. If your subscription lapses they stay yours and wait until you subscribe again. One exception: "Delete my data on the server" removes unused top-up notes bought during the free trial on that iPhone (top-ups bought on a subscription stay with it).

How do I delete my data on your server?

Settings > Plan > Delete my data on the server. It works with or without a purchase.

It deletes your iPhone's record on our server at once (a stripped row with the random device id, support code and dates is removed 30 days later), including unused top-up notes bought during the free trial on that iPhone.
It does not cancel a subscription: billing continues through Apple until you cancel (see above).
It does not delete the notes on your iPhone. For that, use Settings > Data > Delete all data.
Apple keeps its own mark that this iPhone used its free trial. If you need the trial back, write to us.

Notes stopped with "Try again later"

The app keeps your note and retries. This happens when a speech-to-text or AI service is down, or when a daily limit is reached. If it lasts more than a day, write to us with your support code.

My Apple Watch note did not arrive

A note recorded on the watch waits on the watch until your iPhone is nearby and has been unlocked once since it restarted; the watch says "Waiting for your iPhone" meanwhile and sends it by itself, no tap needed. Once it arrives, your iPhone turns it into text and it waits on Home under Notes to finish ("from your Watch") until you review it; nothing is saved until you do. Make sure Requaint is installed on the watch (Settings > Recording > Apple Watch on the iPhone says whether it is) and open the app on the iPhone once. If a note is still missing a day later, write to us with your support code.

I think someone keeps notes about me in Requaint

We do not hold anyone's notes and cannot open, change or delete them. Write to us and we will confirm what our server holds.

Contact from the app

Settings > Help & Support > Contact support writes the email for you: to support@requaint.app, with your support code and the app version in the subject. With "Include diagnostics" on (the default), it adds a diagnostics file, requaint-diagnostics.txt, which you see in full before you send it.

What the file lists: the app and iOS versions, a few facts about the iPhone (model, free space, Low Power Mode, language and region), your plan state, which permissions you allowed, counts (people, notes, and how many notes are waiting to finish), the last 20 timing rows and error codes with the time of each, and Anthropic's request ids for calls that failed, so we can ask Anthropic about them.
What it never holds: your notes, transcripts, recordings, names, places or calendar events, or your iPhone's device id.
If Mail isn't set up on your iPhone, Send email opens your mail app with a short summary of the diagnostics in the message (a mail link cannot attach a file); Copy diagnostics copies the full file for you to paste into an email.
What we do with your email and the file: Privacy Policy.
Turn "Include diagnostics" off to send only the support code and app version in the subject. Without the app, write to support@requaint.app with your support code.

Privacy requests

Ask what our server holds about your iPhone, or anything about privacy, at support@requaint.app. We answer within 45 days. See also the Privacy Policy, the Consumer Health Data Privacy Policy and the Terms of Use.